Frequently Asked Questions

Your plumbing system might be confusing. Our expert team can help you with identifying the issues!

Q: How to Troubleshoot a Sump Pump

The worst thing that can happen is to have your sump pump fail when you need it most. This could mean expensive water damage. If you notice your system isn’t working, here are some steps you can take:
  • Overwhelmed sump pump: Adding a back-up sump pump will help take the burden off your main so you don’t have to worry about your primary failing you.
  • Sump pump working but no water being collected: You need to be sure your drainage system is installed and working. Check to make sure you have a drainage system, and that there are no issues with that.
  • Clogged pump or switch: Make sure your system is always covered to ensure that nothing ends up inside that could cause a blockage.
  • Loss of power: A battery-operated backup is cost-efficient and can save you from having to deal with loss of power issues so that your system stays pumping even in an emergency.

Q: What Are the Benefits of a Back-Up Sump Pump?

  • Reduce risk of expensive water damage to your home.
  • Protect valuable and mementos.
  • Save on damages related to water damage.
  • Having access to a backup in the case of a failure.
  • Keep your system pumping in the event of a power outage or emergency.

Q: How Do I Keep My Drains Clear?

Preventative maintenance is the easiest step you can take in preventing a backup or major clog. Here are some easy steps you can take to keep your drains clear:
  • Use drain catchers over open drains. These can be found in any department store and are a cheap way to protect your drains.
  • Flush your drains occasionally with a drain safe formula of vinegar and baking soda or detergent and hot water. Run the hot water down your drains for a few minutes for maximum effect.
  • Dispose of unresolved food and grease in a separate container. Not only does this keep your drains from accumulating build-up, it’ll keep your garbage disposal happy.
  • Don’t flush large amounts of waste, toilet papers, wipes, or other objects down your toilet.

Q: My Water Heater Isn’t Working. What Should I Do?

  • Turn off the power. These machines are high voltage and you don’t want to work on them while they’re still running. For extra measure, turn off the circuit switch related to your water heater on your circuit breaker.
  • Remove the access panel and insulation to locate the reset button.
  • Press the red button on the system and replace all components.
  • Turn the circuit breaker back on and test to see if that solved your problem.
  • If your issue is with inconsistent temperatures, check the heating setting to ensure it’s between 110 and 125 Fahrenheit.

Q: When Should I Get a New Shower or Tub?

Whether you’re doing a full bathroom remodel, or you’re just tired of your old shower or tub, here are some reasons you should get a new one.
  • You’re looking for a more accessible shower or tub to help get in and out with ease.
  • You have mold growing that won’t go away after clean-up.
  • Stubborn stains.
  • Leaks around or near your shower or tub.
  • Sagging parts.
  • You want a new, modern look.
  • Your tub or shower doesn’t work for you.

Q: How to Troubleshoot a Garbage Disposal

You use your garbage disposal almost every time you use your kitchen. If you’re not careful, you can inadvertently cause an issue with your disposal. Here’s how to troubleshoot if it’s suddenly stopped working.
  • Make sure your disposal is in the off position.
  • Check to make sure your disposal is plugged in.
  • Try pressing the reset button found on the bottom of the unit.
  • Check your service panel to see if you have a tripped circuit breaker.
  • Inspect for any visible damage to wiring.
  • Ensure that there is nothing lodged in the disposal itself.

Q: How Do I Winterize My Plumbing?

Frozen pipes can lead to burst pipes and costly water damage. Fortunately, there are things you can do to ensure they stay flowing freely.
  • Turn your water off and open the faucet or valve to allow water out. You can even use air to ensure it’s completely clear.
  • Keep your cupboards open so that they’re exposed to the warmer environment in your home.
  • Ask your plumber about effective insulation for your pipes.

Q: How Much Do You Charge?

  • We offer upfront pricing for every project we do, we always want you to know what the service is going to cost before we start the job for you.

Q: Do You Work After Hours?

  • By appointment only.

Q: Do You Offer a Guarantee on Your Services?

  • Yes, we offer 1-year parts and labor on any work we do unless otherwise specified.                                                                  

Your system is made up of a number of parts and appliances that keep your plumbing system working seamlessly and providing you with efficient service. We know that sometimes, an issue pops up in your home that you need to resolve or identify right away. There are some troubleshooting methods you can follow until you get a professional out to your home. The more informed you are, the better off you’ll be when the time comes. Craftsman Plumbing Company is always standing by to assist with your questions and concerns.

At Craftsman Plumbing Company, we keep you in the loop throughout your plumbing service. If you have questions about our services or need additional help, just give us a call at 636-733-6242.